In this edition of Concierge in the Spotlight, we speak with the Chief Concierge from Atlantis, The Palm to discover how PERE helps his team earn commissions on referrals
PERE: So Brian, tell us why you and your team starting using PERE?
Brian: First of all, I think PERE is an innovative digital platform, and I love that it enables Atlantis and my team to earn commissions from restaurant reservations in a fully legit and transparent way. This is something the entire hotel industry needs to become more aware of.
PERE: Tell us how PERE helps you in your daily operations as a Chief Concierge.
Brian: It’s really easy. The team and I use the platform’s dashboard to find the top restaurants in Dubai that are supporting concierges. We’re then able to show these options to guests, which makes it easier for us to discuss dining options.
You have to remember that while I may be very familiar with Dubai’s dining scene, some of the new recruits are not. So the platform is a great support to train them on which specific restaurants we have decided to promote.
PERE: Are there other advantages to using PERE?
Brian: PERE’s done a great job at building community. For example, they’ve started organizing concierge events together with partner restaurants. I think this is a great way to socialise, get to know the restaurant managers and try some of their dishes. And that’s important because I always prefer to recommend venues I’ve already experienced. I feel like this definitely creates a great dynamic between hotel concierges and restaurants in Dubai.
About Brian Faula
Title: Chief Concierge
Hotel: Atlantis, The Palm
Industry experience: 22 yrs.
Full member of The Society of Les Clefs d’Or United Arab Emirates.
About Atlantis, The Palm — Dubai
Atlantis The Palm, Dubai is a luxury hotel resort located at the apex of the Palm Jumeirah in the United Arab Emirates. It was the first resort to be built on the island and is themed on the myth of Atlantis.
The 1,548 room nautically themed resort has two accommodation wings, consisting of the East and the West Tower, linked together by the Royal Bridge Suite. It is complemented by the Aquaventure water park and the Lost Chambers Aquarium, home to over 65,000 marine animals.